Reset Password

Advanced Search
Your search results

Frequently Asked Questions

How can we help?

What is the Algarve Golden Properties and how it works?

A Algarve Golden Properties é uma empresa portuguesa fundada por pessoas que adoram viajar e que têm bem enraizado o conceito de experiência pura. É uma empresa de Referência no sector de Gestão de Propriedades e de Reservas e tem como principal objectivo oferecer mais do que alojamento, ao proporcionar excelentes Experiências aos hóspedes que nos visitam.

A equipa da Algarve Golden Properties, está motivada em tornar cada estadia, numa experiência inesquecível. Por isso, temos assistência e suporte disponível 24horas, 7 dias por semana, para que consiga sempre entrar em contacto connosco em tempo útil.
Veja aqui os nossos contactos!

A Algarve Golden Properties é uma empresa de Confiança, que opera desde 2014, a promover e divulgar imóveis registados como Alojamento Local. Utilizamos outras plataformas de reservas, tais como Airbnb, Booking, Homeaway e Tripadvisor, de modo a conseguirmos uma maior visibilidade. Contudo, ao reservar directamente no nosso site, conseguirá um melhor preço pela sua estadia!

Booking & Cancellation Policy

1) How do I know if my booking is confirmed? At the moment of booking, we will charge 50%, of the total price of your stay. Please note that availability is real time and may change after quote is given. Property is not reserved until the initial payment (or full balance) is paid.

2) When do I pay for a reservation? There are two moments regarding the payments: 50% of the total price at the time of the booking and 50% + refundable security deposit (250€) thirty (30) days before the check-in. If your arrival date is less than thirty (30) days from the date you are making the reservation, we may require payment of the entire amount due by credit card or PayPal at the time of booking.

3)How do I pay for a reservation? We accept major credit cards and PayPal. Credit card processing fee may apply. After final payment is received and cleared, we will provide you a rental information documents by e-mail which includes directions, checkin instructions, keyless entry code, and other useful information for your stay.

4)What is and when I will receive my Refundable Security Deposit? We require a security deposit of 250€ for each booking to cover potential damages in the property. We will return or release your deposit (as applicable) within one (1) week after checkout, less any damages or excessive cleaning fees, provided the following provisions are met:

  • No damage is done to the property or its contents beyond normal wear and tear, and no contents are missing. Any damage or missing items noticed upon arrival must be reported immediately. If damages are done to the property or its content, you will be responsible for the full cost of repair/cleaning/replacement. This may include fees above and beyond the deposit value;
  • Linens are in good condition and none are missing;
  • No occupancy greater than the stated maximum of {limit per property}. Maximum occupancy does not only refer to the number a home can sleep, this is also the number of people allowed in the home at any given time;
  • There was no smoking or evidence of smoking inside the rental and cigarette butts are properly disposed of (not on the ground). Evidence of smoking inside {Property} will result in forfeiture of the entire damage deposit;
  • Nothing is missing from the property and premises, including furniture, decorations, electronics, music/video/gaming, appliances, DVDs, games, books, or any other property as documented in the inventory listings and web site pictures;
  • All the property rules were followed.

5) What is Algarve Golden Properties cancellation policy? Should you have to cancel your reservation for any reason, please notify us immediately in writing (e-mail to info@algarvegoldenpropertities.com).

  • If you cancel thirty (30) days or less before your check-in date, you will forfeit entire amount paid;
  • If you cancel thirty one (31) to fifty nine (59) days before your check-in date, your will receive a refund of amount paid less a 150€ cancellation fee;
  • If you cancel sixty (60) days or more before your arrival, we will issue a full refund.

We reserve the right to automatically cancel your reservation if payment is not received in full thirty (30) days prior to your check-in date and retain funds paid to date.
We will not issue refunds for no-shows, shortened stays because of late arrival, early departures, inclement weather, or power outages.

Rental Rules

1) There are any Rental Rules I should follow? Sure! The majority of our apartments are located in private condominiums and you should respect their rules. Besides, there are also some House Rules you need to be aware of:

  • NO smoking inside the apartment/villa (that includes non-tobacco substances);
  • NO pets/animals. If Guest brings pets or evidence of pet presence is discovered, Guests will be required to vacate the property immediately, with the rent and deposit money forfeited. No refund of any kind will be given under such circumstances;
  • NO house parties / NO bachelor/bachelorette parties, NO chaperoned / student / school groups;
  • Do NOT let children unattended near windows, pool, balconies, oven or cooking hob;
  • Guests use the villas/apartments at their own risk. Owners will not be held responsible for any injuries that occur at the vacation rental or for any lost or stolen items;
  • Primary Guest must be at least 25 years of age to rent, and be present during the entire stay;
  • No occupancy above stated limit at any time. Number of guests in the Rental Agreement must include ALL adults and ALL children – no matter how young.
  • According to the Portuguese Law, the quiet hours are from 22:00 to 08:00. It is mandatory to respect this rule.
  • SEF ACCOMMODATION BULLETIN: All Guests will be requested to provide us their IDs at checkin and this information will stay private. All foreign citizens, including nationals of other member states of the European Union, must complete an accommodation bulletin when staying in a hotel, tourist resort, local lodging establishment or similar tourist accommodation. It is MANDATORY to all foreign visitors in Portugal.

Useful Informations:

1) What time can I check-in and Check-out? We would like to meet you in person, so please respect our check-in window: between 2:00 PM and 7:00 PM. In some properties, self check-in is available after 7pm. You will receive one email with a link where you can fill all the travel information (guest details, arrival time, transport from the airport, etc.). A member of our team will meet you at the property to welcome you! For check-out, properties must be vacated until 10:00 on the day of departure, unless prearranged otherwise in advance. Late check outs are subject to availability.

2) When will I receive the check-in instructions? We will e-mail check-in instructions 7 days prior to your stay with all the useful information, including GPS Coordinates. This document will also contain the key handover instructions and a contact number should you require any assistance. Alternatively you can book our private transfer with us and let us take care of it. If you don’t received it, please check your SPAM box or contact us immediately.

3) What kind of supplies can I expect to have when we arrive? We know that some of our clients arrive late in the night or when they arrive, all the supermarkets are already closed. This is your home away from home, so we provide starter kit of supplies for the first days, as shampoo/shower gel, hand soap and toilet paper.

4) Are the properties fully equipped? Each property has its own characteristics and you can check it on the listing: all the descriptions were done in detail in our website. All the properties are equipped with all the basic necessities, and kitchen prepared to cook your delicious meals when you are over. Linen and towels (bath and hand towels) are provided at no extra cost. Beach towels are available upon request and at an extra fee of 2€/each.

5) There are cleanings included? When you arrive, the property should be clean and ready for your stay, with fresh linens and towels. A weekly clean with change of linen and towels is included for stays longer than 7 nights. In shorter bookings, no cleanings are included. However, if you need additional cleaning services or extra towels, please let us know and we will take care of it. An extra fee will be applied for this service and its price will vary depending on the property and number of guests.

6) Is there WI-FI and cable TV available? Yes! All of our properties have Wi-fi available at no extra cost. We will provide you the password so you can easily connect to it. Besides, all of our properties also have Cable Tv, with some Portuguese, English and French channels.

7) I am having problems using some electric devices. What should I do? All the properties we manage have a House Manual on the living room with the instructions of the majority of the electric devices: internet, air-conditioning, washing machine, etc. You can read and use all its content to sort out the problem. If you are not able to manage it by yourself, please call us immediately: our support team is always available.

Assistance

1) Who should I contact in case of an emergency? If it is a medical emergency or extremely situations as a fire inside the property, please call first our National Emergency Number – 112. After you called for assistance, please call us immediately (our support team is available 24h/7days on +351935053136). We will be there as soon as possible.